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Current Opening: Director of Care Coordination

Status: Full-time Exempt
Reports to: Chief Program Officer

Mission: Established in 1992, ChildSafe is a nonprofit organization that was created to combat child sexual abuse in our community. Serving as Bexar County’s only Children’s Advocacy Center (CAC), we provide a continuum of care – medical, counseling and victim services – to child sexual abuse survivors and their non-offending family members.

The goals of the agency and its multidisciplinary partners include the following: provide child sensitive medical evaluation and a recorded forensic interview; ensure the coordination of appropriate and thorough investigation and prosecution of  physical abuse and sexual abuse and neglect cases with public and private agencies; provide crisis intervention and on-going counseling; provide public education and professional training; and advocate for the child and family during the investigative process.

Functions: Reporting directly to the Chief Program Officer, the responsibilities include but are not limited to: the supervision and over site of the program and internal program staff. The candidate will also cultivate relationships with partners involved in the program and engage new community partners as needed.  In addition, this position is responsible for facilitating the Bexar County Care Coordination Team Advisory Council as well as regular review and renewal of the current MOU and Protocols.  They will oversee 24 hour on-call rotation of staff to provide coordination of community partners in service to child victims of human trafficking.  The Director will be a super user for the community wide database for case tracking purposes. The position will ensure completion of appropriate documentation for community partners in the database. They will also ensure client eligibility for investigation staffing and the coordination of the staffing. In addition, they will coordinate service staffing meetings and serve as a client and partner liaison between the service staffing team and investigative staffing team.  The Director will also be responsible for direct oversight of federal and state grants and reporting.

  • Work closely with the Multi-Disciplinary Team (MDT) partners counterparts to build and maintain relationships
  • Responsible for coordination and implementation of MDT and BCCCT Protocols
  • Actively seek new sources of CCT program funding and manage grants associated with the program to include budget
  • Coordinate and nurture relationships with UTHSC, Christus Santa Rosa Center for Miracles and University Health Systems
  • Coordinate and nurture relationships with all Bexar County Law enforcement partners and DFPS partners
  • Coordinate and nurture relationships with Care Coordination partner agencies
  • Manage internal program budget
  • Complete reports associated with program outcomes
  • Collaborate with internal departments to enhance service delivery and referrals
  • Meet with CCT partners regarding trends and patterns to facilitate a cohesive team.
  • Provide training to professionals on human trafficking, exploitation, and CCT protocols
  • Maintain current knowledge of partner agency personnel assigned to CAC/MDT investigations, including changes to partner agency assignments impacting the CAC and MDT
  • Ensure comprehensive, timely orientation for new CCT members including, but not limited to, BCCCT protocols and training within the case tracking system.
  • Remain current on trends and research on CSEY and CST youth
  • Establish and maintain open communication and healthy relationships with all partner agency representatives

Skill and Qualifications needed:

  • Bilingual Spanish/English preferred but not required
  • Master’s Degree in related field or a Bachelor’s Degree with 5 years’ experience in a related field, with supervisory experience
  • Minimum of 2 years’ experience in managing grant funded programs
  • Minimum of 3 years’ experience managing a diverse team of community collaborative partners, or managing community service programs
  • Extensive knowledge and experience working with CSEY and child abuse/maltreatment victims
  • Program development and evaluation experience preferred
  • Clear criminal and TDFPRS background checks
  • Excellent people skills, with an ability to work closely with a dynamic leadership team
  • Oversight of staff utilization is maximized for all direct care services provided
  • Oversight and review of best practices are in place and followed by all program staff
  • Personal qualities of integrity, credibility, and commitment to and understanding of the mission of ChildSafe
  • Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions
  • Demonstrated resourcefulness in setting priorities and guiding investment in people and systems

Working Conditions/Physical Demands:

  • General office environment
  • Must be able to remain in a stationary position 50% of the time
  • Needs to move about the office to access cabinets, files, office machinery including computers, copiers and printers
  • Operates a computer and other office productivity machinery (EG: copiers and printers)
  • Will seldom ascend/descend ladder
  • Occasionally lifts supplies and support materials weighing up to 30 pounds
  • Must be able to communicate well with staff, MDT partners, and stakeholders

Job requires 40 hours weekly.  Occasional afterhours and weekends for agency related activities.  2 weeks paid vacation each year, in addition to all ChildSafe holidays.

ChildSafe is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

To Apply

Qualified candidates will email a resume to Amber L. Cottrell, Chief Human Resources Officer at .  Due to the volume of applicants ChildSafe receives, we are unable to respond to each candidate individually regarding the status of his or her application.


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